FAQs The place to find answer to your question – Glicha

FAQ - The place to get answers

Do you ship to my country?

We ship only to United States.

How can I return or exchange a product?

If you wish to return your order, please contact our customer service at info@glicha.com . In case you have received a wrong, damaged or faulty item, please attach clear pictures of the item and its package to your email. We will process your claim, and you will be contacted about the exchange or return as soon as possible.

Glicha customers have a right to return or exchange a product within 30 days of delivery. The customer has a right to return an item if:
1. The order has been cancelled according to the terms and conditions by notifying Glicha within 30 days of delivery,
2. The item has not been used,
3. The item is in the condition you received it in and all the parts of the product are included in the package,
4. The item has been repackaged into its original package or an equivalent.

The item must be returned immediately after cancellation.

If you return or exchange an item, you are responsible for the risk of damage.

A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged during the first shipping.

What payment methods does Glicha accept?

We accept PayPal only. 

What are my delivery options and how much do they cost?

Here in Glicha we know that you are very excited about the product you ordered from us. Therefore, we do everything possible to send you the product as fast as we can.

The shipping process has two parts: preparing the shipment and shipping itself.

Preparation of the shipment usually takes about 2-4 working days. The shipment itself takes between 5-30 working days. It means that the product you ordered from us should reach you for up to 35 working days at most.

However, there are sometimes exceptions for reasons beyond our control and we hope you will understand it.

In any case the product has not reached you within 35 working days, please email us at info@glicha.com including your order number to review the status of your order.

Refunds will be handled through email if necessary.

 

The products in Glicha are manufactured in China by suppliers who are committed to us with high quality products and service levels. Products are shipped via epacket which is fast and high quality shipping service from China to the United States. In cases where we can choose a different shipping method to get the product to you in a shorter time, of course we will.

 

Please pay attention that the details written on the parcel may contain a product price that is much lower than the price you paid for it. It is for customs reason only.

 

 How soon can I get my order?

The shipping process has two parts: preparing the shipment and shipping itself.

Preparation of the shipment usually takes about 2-4 working days. The shipment itself takes between 5-30 working days. It means that the product you ordered from us should reach you for up to 35 working days at most.

However, there are sometimes exceptions for reasons beyond our control and we hope you will understand it.

In any case the product has not reached you within 35 working days, please email us at info@glicha.com including your order number to review the status of your order.

Refunds will be handled through email if necessary.

Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown in your webshop?

Except for the aforementioned exception of GST, all product prices displayed are exclusive of all other taxes and duties. Glicha does not determine or collect these fees. As the recipient, you are liable for all other import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Glicha is not responsible for potential import duties and local taxes and we cannot refund any orders that are returned to us due to non-payment of duty. 

 

Can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number. You can use it to track your order on the courier’s website. If you are registered with us, you can also see your previous orders by signing into your account.

Is the information I give you secure? Is your web site secure?

All customer information records will be secured both within the Internet as well as outside it. All confidential information will be encrypted so that no third party will be able to access them. We utilize the highest SSL encryption which is the industry standard for Internet encryption, used by banks to secure online transactions.

Glicha does not access or store any payment data, such as credit card numbers, bank account details etc. The transactions are processed confidentially by Adyen, which is one of world’s leading e-commerce payment providers. The payment card details are transferred to Adyen over an encrypted SSL connection secured by Symantec 1024-bit SSL encryption.

The supplied order related information will only be accessed by designated Glicha employees processing deliveries, billing, transportation and customer care. Our customer database is secured by personal user logins and passwords.

What if I’m not home when the package arrives?

A notice of missed delivery will be left and you are asked to contact the carrier to reschedule the delivery.

What are Cookies and how do I enable them?

Like many other websites, also Glicha uses cookies. Cookies are small strings of text that a website can send to your browser. Cookies enable website to remember your browser and its settings when you return to the website and hence enables us to provide you with better personalized service.

Cookies do not retrieve any other information from your computer, pass on viruses or capture your e-mail address.

To use our website efficiently, you have to accept cookies. Normally browsers are set to accept cookies. If your browser doesn’t accept cookies you can easily change the settings in your browser’s preferences.